Frequently Asked Questions about The NOVA Experience

If you do not find the answer to your question below, please contact a Customer Service Representative at 800.804.0777 or by e-mail at office@growingleadership.com


Can I volunteer?

Visit our Volunteer pages for full details.

Travel

Where can I find information regarding hotel, air travel and driving directions?

We are pleased to announce that The NOVA Experience 2008 will be held at one convenient location
The Doubletree by Hilton Toronto Airport

As a conference guest, you are able to take advantage of the discounted rate of $125 per night (based on double occupancy). This rate applies to the conference dates of April 10-12, and is also extended to you for up to three days both before and after the conference (Please note: special rates are only guaranteed until March 10, 2008).

To make your reservations follow these simple steps:

1. Contact the DoubleTree by Hilton Hotel in one of the following ways:

* Phone: 800.668.3656
* Fax: (416) 224-7281
* Email: yyzip_groupres@hilton.com

2. To receive your discounted rate, mention The Leadership Centre Willow Creek Canada.

Maps and Directions:

Doubletree by Hilton - Toronto Airport
655 Dixon Road
Toronto, Ontario
M9W 1J3
DoubleTree International Plaza Hotel is located 3km from Pearson International Airport, and 35km from Toronto City Centre Airport.

Click here for location map of DoubleTree by Hilton Toronto Airport:

WestJet:

Discounted fares have been arranged with WestJet for NOVA guests. WestJet will offer a 10% discount off their best available regular fare at the time of booking.

To receive this special rate, call WestJet Specialty Sales Team at 1-888-493-7853 or your local travel agency. When reserving your flight, refer to QC#4898.

To view your flight options, visit www.westjet.com

Please note: you cannot receive the discounted rate when reserving online.

Which airport is closest to the Doubletree by Hilton Hotel?
The Toronto Pearson International Airport.

Is transportation provided between the airport, hotels, and the Doubletree by Hilton Hotel?
TLCWCC does not provide transportation. A complimentary shuttle is provided to/from the airport to the DoubleTree International Plaza Hotel.

Registration

How do I complete an online registration?
Click here to register online.

When will I receive confirmation of my registration?
If you register online, you will receive a confirmation of registration within an hour. If you register via fax, mail, or phone, an electronic letter of confirmation will be e-mailed within 2 business days. If no e-mail address is provided to us, a mail confirmation letter will be posted within 2 business days.

Are registrant names and COMPASS/TOOL selections required when I register?
No, however, COMPASS and TOOL Sessions are available on a first come first serve basis. To receive an additional 5% discount on your registrations, registering online with full delegate information is required.

When are the names required?
Please submit names by Friday, March 21, 2008.

After I have registered and I have names to add to the conference, can I do this online?
No.You can submit these names by e-mail, fax, mail or by contacting a Customer Service Representative at 800.804.0777. **Please do not resubmit information that we may already have for other delegates**

Can I share a registration?
No.

Can our church qualify for the Group Rate if registration is not done at the same time?
To qualify for the current Group Rate, all registrations must be submitted together and paid by a sole method of payment. If the number of (non-group) registrations from your church accumulates to qualify for a Group Rate, only the ADDITIONAL attendees will be registered at the current Group Rate. In this situation, registrations must be processed by calling a Customer Service Representative at 800.804.0777.

What time does the registration open at the event?
Registration opens at 6 pm on Thursday April 10, 2008. 


Cancellation/Substitution Policy

What is your Cancellation Policy?
Cancellation fee is $25/person. Refunds are granted until 2 days prior to the conference. When a registration is made, TLCWCC begins to prepare a spot for our guest - conference materials are printed, food ordered, etc. The $25 fee per cancelled registration helps to offset administration costs.

What if I'm taking someone's place at the conference?
Substitutions can be made by calling a Customer Service Representative at 800.804.0777 until noon Friday, April 4, 2008 (PST). After this date, pick up the original delegates name tag on-site at Registration and proceed to Registration Solutions where a new nametag will be created for you.

General Conference Information

What are the dates and times for the conference?
Click here to view the event schedule.

What is the difference between a COMPASS and a TOOL session?
COMPASS Sessions are designed to be holistic examples of church direction. These sessions are a unique opportunity for every member of your team to be involved in defining or refining your churches unique direction.

TOOL Sessions are classic ministry specific breakout sessions. They include leadership, arts, group life (small groups), student ministry, spiritual formation, children’s ministries, social justice, evangelism, business leaders, family ministry and Natural Church Development.

When should I choose my COMPASS and TOOL sessions?
COMPASS and TOOL selections should be chosen as soon as possible since availability may be limited and can quickly fill to capacity. The deadline for session preference is Friday, March 21, 2008. After the cutoff date, you are automatically assigned to a default COMPASS session. Pending availability, you may change your COMPASS and TOOL selections during the conference at the “Interchange” area.

How do I change a COMPASS and/or TOOL choice?
Pending availability, selections may be changed by calling a Customer Service Representative at 800.804.0777 by Friday, April 4, 2008 or at the conference at the “Interchange” area.

Can I be placed on a waiting list for a COMPASS and/or TOOL session?
Full details coming soon.

Does the price for the conference include meals?
Meals are not included in the purchase price; however, a boxed lunch is included for those who register for an EXCHANGE Session (optional session). This lunch is only provided on Saturday, April 12, 2008.

Who qualifies for the Student Rate?
High school, college and seminary students are eligible for the Student Rate. Student pricing is further subsidized to $149 for the first 100 full-time student registrants. Call a Customer Service Representative at 800.804.0777 to see if you qualify for this reduced rate.

Other Frequently Asked Questions

What amenities are there within close proximity to the conference?
Go to the Doubletree by Hilton Hotel’s Web site for this information – www.doubletree.com.

Can I bring my child or nursing infant to the conference?
While families are very important to us, children (except for nursing infants) will not be allowed into any of the sessions, nor are there any nursery facilities available. The NOVA Experience is designed to be an adult training event.

Is the seating reserved or is it general admission?
All registrations for the event are general admission, therefore, we advise you to arrive early to get the best possible seat.